“Broad Spectrum Services for Better Processes”

Here to Help You Excel

What Is Mystery Shopping?

Drive business performance through a wide variety of customised services that fit your standards, vision, and most importantly, customer expectations. Our methods meticulously audit your products, services, and business processes to determine valuable insights into business performance.

  • Improve performance

  • Increase sales

  • Optimise customer satisfaction

  • Protect your brand

  • Decrease employee turn over

  • Improve business communication

Our findings are then compiled assessed and matched against competitive requirements to reconfigure company and customer-specific solutions. Our methods provide a better understanding of where your business needs improvement and how to fill those gaps in order to be come a market leader on all fronts.

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THE QUALIDAD PROMISE

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At The Qualidad our goal is to work together to construct distinctive reliable solutions for your business We’re extremely selective and team up with industry leaders who share the passion and specialised skill it takes to help your business excel.

  • Detail-oriented approach

  • Case-specific solutions

  • Scoring & improving the customer loyalty index

  • Protect your brand

  • Decrease employee turn over

  • Improve business communication

How It Works

Together, we determine your objectives and compare them against what you currently offer, market requirements and customer expectations. Initially, we sift through your SOPs and market research objectives to identify any flaws before moving on to customised surveys and mystery shopping solutions.

Gathering targeted information from the right audience equips us with in valuable information on your processes and SOPs and clarifies the specific measures necessary to unlock your business potential.

Mystery Shopping

Benchmarking

Phone Call Audits

Journey Mapping

Customer Satisfaction Surveys

Online Customer Service

Consultancy

Overall Performance Analysis

Customised Solutions

Why Choose Us?

At The Qualidad, we believe success is a team effort. Every solution we offer is crafted using the expertise of all our specialists, tailored to the individual, and woven with cutting-edge ideas and technology. Our aim isn’t just to boost business profits, it’s about ensuring sustainable growth for you and distinguished service for your customers. Getting a holistic overview of your guidelines, standard of procedures (SOPs), customer service is accessible with just a simple phone call.

Our Mystery Shopping Service

Establish customer loyalty by maintaining consistency and reliability throughout your business. Every strategy we present strives to improve business processes and customer satisfaction

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  • Collect fact-based, real-time data for quick corrective action, highlighting areas that need your attention.

  • Keep track of employee performance, ensuring there is no weak link in the chain.

  • Analyse every business condition from health and safety to ethical codes and provide an extensively detailed report.

  • Guarantee SOPs are being followed and employees are achieving their KPIs for sustained growth.

  • Complete quality control on day-to-day team performance and observe their execution of new protocols.

  • Perform in-depth examination on assets, inventory quality, services, and customer satisfaction.

  • Continuously improve and exceed customer and business expectations.

  • Develop tailored solutions that cater to your demands, vision, and expectations.