We prioritise every working element of a company and devote our efforts to building a culture of courage and collaboration; every member of our team has the opportunity to hone their skills with the help of our leading technology and resources.
At The Qualidad, teamwork makes the dream work. We foster open communication and engagement between different departments, exchange advice and collaborate to achieve a common goal.
We respect our commitments and hand over deliverables on schedule. Our team members commit their efforts to meeting attendance and deadline expectations.
We handle sensitive data for our clients; from business processes to standard operating procedures, sales tactics and more. To provide quality above all else, we remain transparent about work activities and confidential in our communications.
The Qualidad is a company where you witness the results of your hard work first-hand. We take our due diligence seriously and stay accountable for everything we do.
We are a diverse team of experts that base every interaction on respect. Our broad-spectrum business solutions and far-reaching insight are a result of our all-inclusive hiring practices.
At the core of our mystery shopping and quality control solutions is innovation. Our resolve to be industry pioneers inspires us to introduce new ways to achieve better results, analyse business processes and generate guidelines.
We lead by example. Every action is undertaken with one goal in mind; to inspire. You will not only be encouraged but also awarded every chance to lead peers and offer management insights.
Identified areas that needed to be improved in future projects and expansions.
Achieved continuous customer satisfaction by addressing customer pain points—wait times, online communications, process speed.
Increased employee awareness to focus on details and course-correct before being reported by our mystery shoppers.
Consolidated findings and metrics to identify areas that need improvement.
Improved engagement on various platforms, including social media.
Aligned results with KPIs of the concerned department and designed incentive programs to improve staff performance.
